BUSINESS TO BUSINESS – Supply of Business Marketing and Internet Services: 

Business Success Marketing Ltd whose registered office is at 20-22 Wenlock Road, London. N1 7GU (“the Supplier”) is part of the Business Success SW Ltd and Business Strategy Group Ltd.

THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THE PROVISIONS OF CLAUSE 7.

1. Interpretation

1.1 Definitions:

Business Day: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

Charges: the charges payable by the Customer for the supply of the Services in accordance with clause 5.

Commencement Date: has the meaning set out in clause 2.2.

Conditions: these terms and conditions as amended from time to time in accordance with clause 11.5.

Contract: the contract between Business Success Marketing Ltd and the Customer for the supply of Services in accordance with these Conditions.

Customer: the person or firm who purchases Services from Business Success Marketing Ltd.

Customer Default: has the meaning set out in clause 4.2.

Deliverables: the Business Marketing & Internet Services produced by Business Success Marketing Ltd for the Customer.

Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights in any jurisdiction.

Order: the Customer’s order for Services as set out by the Customer’s written acceptance of Business Success Marketing Ltd’s quotation.

Services: the services, including the Deliverables, supplied by Business Success Marketing Ltd to the Customer as set out in the Specification.

Specification: the description or specification of the Services provided in writing by Business Success Marketing Ltd to the Customer.

Data Protection Legislation: the UK Data Protection Legislation and any other European Union legislation relating to personal data and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including, without limitation, the privacy of electronic communications)[; and the guidance and codes of practice issued by the relevant data protection or supervisory authority and applicable to a party].]

1.2 Interpretation:

(a) A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.

(b) Any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms.

(c) A reference to writing or written includes email.

2. Basis of contract

2.1 The Order constitutes an offer by the Customer to purchase Services in accordance with these Conditions.

2.2 The Order shall only be deemed to be accepted when Business Success Marketing Ltd issues acceptance of the Order at which point and on which date the Contract shall come into existence from the first of the month.

2.3 Any samples, drawings, descriptive matter or advertising issued by Business Success Marketing Ltd, and any descriptions or illustrations contained in Business Success Marketing Ltd’s catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.

2.4 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.5 Any quotation given shall not constitute an offer, and is only valid for a period of 10 Business Days from its date of issue.

3. Supply of Services

3.1 Business Success Marketing Ltd shall supply the Services to the Customer in accordance with the Specification in all material respects.

3.2 Business Success Marketing Ltd shall use all reasonable endeavours to meet any performance dates specified in the Specification], but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.

3.3 Business Success Marketing Ltd shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and shall notify the Customer in any such event.

3.4 Business Success Marketing Ltd warrants to the Customer that the Services will be provided using reasonable care and skill.

4. Customer’s Obligations

4.1 The Customer shall:

(a) Ensure that the terms of the Order and any information it provides in the Specification are complete and accurate;

(b) Co-operate with Business Success Marketing Ltd in all matters relating to the Services;

(c) Provide Business Success Marketing Ltd with such information and materials as Business Success Marketing Ltd may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects;

(d) Obtain and maintain all necessary licences, permissions and consents which may be required before the date on which the Services are to start; and

(e) Comply with any additional obligations as set out in the Specification;

(f) Information relevant to support the Customer and their business.

4.2 If Business Success Marketing Ltd’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation:

(a) Business Success Marketing Ltd shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays Business Success Marketing Ltd’s performance of any of its obligations;

(b) Business Success Marketing Ltd shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from Business Success Marketing Ltd’s failure or delay to perform any of its obligations as set out in this clause 4.2; and

(c) the Customer shall reimburse Business Success Marketing Ltd on written demand for any costs or losses sustained or incurred by Business Success Marketing Ltd arising directly or indirectly from the Customer Default.

5. Charges and payment

5.1 Condition 5.2 shall apply if the Services are to be provided on a time-and-materials basis. Condition 5.3 and condition 5.4 shall apply if the Services are to be provided for a fixed price. The remainder of this condition 5 shall apply in either case.

5.2 Where the Services are provided on a time-and-materials basis:

(a) the charges payable for the Services shall be calculated in accordance with Business Success Marketing Ltd’s standard daily fee rates as amended from time to time;

(b) Business Success Marketing Ltd’s standard daily fee rates (as published from time to time) are calculated on the basis of an eight-hour day worked between 0900hrs and 1700hrs on weekdays (excluding weekends and public holidays);

(c) Business Success Marketing Ltd shall be entitled to charge it’s standard daily fee rate (as published from time to time) plus 20% for each hour worked outside the hours as referred to in condition 5.2 (b) on a pro-rata basis;

(d) Business Success SW Ltd on behalf of Business Success Marketing Ltd shall invoice the Customer prior to the month for monthly programmes and in arrears for its charges for time, expenses and materials (together with VAT where appropriate) for the month concerned, calculated as provided in this agreement. Each invoice shall set out the time spent and provide a detailed breakdown of any expenses and materials, accompanied by the relevant receipts.

5.3 Where the Services are provided for a fixed price the total price for the Services shall be the amount set out in the Specification. The total price shall be paid to Business Success SW Ltd in instalments as set out in the Specification. All amounts due under this agreement shall be paid by the Customer to Business Success SW Ltd on behalf of Business Success Marketing Ltd in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). Business Success SW Ltd shall invoice the Customer for the charges at each relevant stage, together with expenses and the costs of materials (and VAT, where appropriate), calculated as provided in condition 5.4.

5.4 Any fixed price contained in the Specification excludes:

(a) The cost of hotel, subsistence, travelling and any other ancillary expenses reasonably incurred by the project team in connection with the Services, and the cost of any materials or services reasonably and properly provided by third parties required by Business Success Marketing Ltd for the supply of the Services. Such expenses, materials and third party services shall be invoiced by Business Success Marketing Ltd at cost; and

(b) VAT, which Business Success Marketing Ltd shall add to its invoices at the appropriate rate.

5.5 The Customer shall pay each invoice submitted to it by Business Success SW Ltd in full, and in cleared funds, within [30] days of receipt.

5.6 Without prejudice to any other right or remedy that Business Success SW Ltd may have, if the Customer fails to pay on the due date Business Success Marketing Ltd may:

(a) charge interest on such sum from the due date for payment at the annual rate of 8% above the base lending rate from time to time of Barclays Bank plc, accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment; a late payment charge; and

(b) suspend all Services until payment has been made in full.

5.7 Time for payment shall be of the essence of the Contract.

5.8 Business Success Marketing Ltd may, without prejudice to any other rights it may have, set off any liability of the Customer to Business Success Marketing Ltd against any liability of Business Success Marketing Ltd to the Customer.

6. Intellectual property rights

All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by Business Success Marketing Ltd.

6.1 The Supplier grants to the Customer, or shall procure the direct grant to the Customer of, a fully paid-up, worldwide, non-exclusive, royalty-free licence during the term of the Contract to copy the Deliverables (excluding materials provided by the Customer) for the purpose of receiving and using the Services and the Deliverables in its business.

6.2 The Customer shall not sub-license, assign or otherwise transfer the rights granted in this clause 6.

6.3 The Customer grants the Supplier a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by the Customer to the Supplier for the term of the Contract for the purpose of providing the Services to the Customer.

7. Limitation of liability

7.1 Nothing in the Contract shall limit or exclude Business Success Marketing Ltd’s liability for:

(a) Death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;

(b) Fraud or fraudulent misrepresentation; or

(c) Any other liability which cannot be limited or excluded by applicable law.

7.2 Subject to clause 7.1, Business Success Marketing Ltd shall not be liable to the Customer, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a) loss of profits;

(b) loss of sales or business;

(c) loss of agreements or contracts;

(d) loss of anticipated savings;

(e) loss of use or corruption of software, data or information;

(f) loss of damage to goodwill; and

(g) any indirect or consequential loss.

7.3 Subject to clause 7.1, Business Success Marketing Ltd’s total liability to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract shall be limited to the total Charges paid under the Contract.

7.4 Whilst Supplier will use reasonable endeavours to achieve any advertising, marketing or social media objectives of Customer set out in the relevant Proposal, Supplier does not warrant that the Services or any of them will:

(a) Result in any increased awareness of Customer’s products and/or services; or

(b) Result in any increased internet traffic to Customer’s website(s); or

(c) Directly or indirectly increase the turnover of Customer, and Customer acknowledges that Supplier shall not be liable for any failure by Supplier to meet any such objectives where such failure arises as a result of any fact or matter outside the reasonable control of Supplier (including, for the avoidance of doubt and not limited to, any event of Force Majeure, market forces and the changing nature of internet browsing, search engine and advertising technologies).

(d) Any estimates provided by Supplier relating to projected hit rates, pay-per-click performance or any other form of measuring internet traffic and browsing, are provided in accordance with Good Industry Practice but any such estimates cannot be guaranteed and Supplier provides no warranty in relation to achievement of the same.

(e) Supplier does not warrant the suitability, adequacy or quality of any Third Party Services provided or made available to Customer as a result of or in connection with the Services.

(f) Supplier may from time to time request that Customer make certain technical changes (in the form of uploading new or optimised content or otherwise) in order to increase the online visibility of Customer and/or its products, and/or to achieve any advertising, marketing or social media objectives of Customer set out in the relevant Proposal. Customer shall make any such changes as soon as reasonably practicable.

(g) Customer acknowledges that Supplier is not liable for any loss or damage incurred by Customer to the extent that this results from any failure or delay by Customer to discharge its obligations (or any of them) under this Agreement, including Customer’s failure or delay in implementing any changes requested by Supplier.

7.5 Customer warrants and represents to Supplier that:

(a) It has the right, power and authority to enter into this Agreement and grant to Supplier the rights contemplated in this Agreement, and to receive the Services;

(b) It has all rights and licences to any Customer Material and any Third Party Material provided pursuant to this Agreement and to grant all necessary licences to Supplier to use the same in accordance with the terms of this Agreement; and

(c) Any Customer Material will not:

1. be fraudulent, defamatory, libellous, threatening or harassing, obscene, indecent or pornographic or otherwise contrary to law;
2. infringe the Intellectual Property Rights of any third Party; or
3. contain any viruses or other harmful or intrusive programs or other code.
4. All other warranties and representations as to the Services, whether statutory or implied, are hereby expressly excluded to the fullest extent permitted by law.
5. Any warranties given by Supplier shall be subject to Customer using the Services in compliance with this Agreement.

7.6 Limits on liability

(a) Subject to the following sub-clauses, in no event shall the aggregate liability of Supplier to Customer (whether in contract, tort (including negligence) or otherwise) and in respect of all claims, losses and damages arising under or in connection with this Agreement exceed: £500 (Five Hundred pounds) in respect of any one claim or series of related claims.

(b) The above limit on liability shall apply in respect of any indemnities provided by Business Success Marketing Ltd under this Agreement.

(c) Supplier’s liability to Customer in contract, tort (including negligence), for misrepresentation (whether innocent or negligent), for breach of statutory duty or otherwise arising out of or in connection with this Agreement shall not extend to any loss of profits, business opportunity, goodwill, data, anticipated savings or any special, indirect or consequential loss or damage whatsoever, even if foreseeable or if Supplier has been advised of the possibility of such damage.

(d) The parties agree that the limitations on liability in this Agreement are fundamental to the Agreement and are reasonable given their respective commercial positions and ability to purchase relevant insurance in respect of risks under this Agreement. Customer acknowledges that Supplier would not provide any Services to Customer without such limitations.

7.7 This clause 7 shall survive termination of the Contract.

8. DATA PROTECTION

8.1 Both parties will comply with all applicable requirements of the Data Protection Legislation. This Clause 8 is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under the Data Protection Legislation. In this Clause 8, Applicable Laws means (for so long as and to the extent that they apply to the Supplier) the law of the European Union, the law of any member state of the European Union and/or Domestic UK Law; and Domestic UK Law means the UK Data Protection Legislation and any other law that applies in the UK.

8.2 The parties acknowledge that for the purposes of the Data Protection Legislation, the Customer is the controller and the Supplier is the processor.

8.3 Without prejudice to the generality of Clause 8.1, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the personal data to the Supplier for the duration and purposes of the Contract.

8.4 Without prejudice to the generality of Clause 8.1, the Supplier shall, in relation to any personal data processed in connection with the performance by the Supplier of its obligations under the Contract:

(a) Process that personal data only on the documented written instructions of the Customer unless the Supplier is required by Applicable Laws to otherwise process that personal data. Where the Supplier is relying on Applicable Laws as the basis for processing personal data, the Supplier shall promptly notify the Customer of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit the Supplier from so notifying the Customer;]

(b) Ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Customer, to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting personal data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to personal data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);

(c) Ensure that all personnel who have access to and/or process personal data are obliged to keep the personal data confidential; and

(d) Not transfer any personal data outside of the European Economic Area unless the prior written consent of the Customer has been obtained and the following conditions are fulfilled:

(i) the Customer or the Supplier has provided appropriate safeguards in relation to the transfer;

(ii) the data subject has enforceable rights and effective legal remedies;

(iii) the Supplier complies with its obligations under the Data Protection Legislation by providing an adequate level of protection to any personal data that is transferred; and

(iv) the Supplier complies with reasonable instructions notified to it in advance by the Customer with respect to the processing of the personal data;

(e) Assist the Customer, at the Customer’s cost, in responding to any request from a data subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;

(f) Notify the Customer without undue delay on becoming aware of a personal data breach;

(g) At the written direction of the Customer, delete or return personal data and copies thereof to the Customer on termination of the agreement unless required by Applicable Law to store the personal data; and

(h) Maintain complete and accurate records and information to demonstrate its compliance with this Clause 8 and immediately inform the Customer if, in the opinion of the Supplier, an instruction infringes the Data Protection Legislation.

9. Termination

9.1 Without limiting its other rights or remedies, either party may terminate the Contract by giving the other party 1 months’ written notice.

9.2 Without limiting its other rights or remedies, either party may terminate the Contract with immediate effect by giving written notice to the other party if:

(a) The other party commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 14 days of that party being notified in writing to do so;

(b) The other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;

(c) The other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or

(d) The other party’s financial position deteriorates to such an extent that in the terminating party’s opinion the other party’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

9.3 Without limiting its other rights or remedies, Business Success Marketing Ltd may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment and remains in default not less than [14] days after being notified to make such payment.

10. Consequences of termination

On termination of the Contract for any reason:

(a) The Customer shall immediately pay to Business Success Marketing Ltd all of its outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, Business Success Marketing Ltd shall submit an invoice, which shall be payable by the Customer immediately on receipt;

(b) [The Customer shall return all of any Deliverables which have not been fully paid for.]

(c) The accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall be unaffected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and

(d) Clauses which expressly or by implication survive termination shall continue in full force and effect.

(e) From the date of termination, Business Success Marketing Ltd ceases responsibility and liability for any managed products and services that they agree to pass onto the client or 3rd party. 

11. General

11.1 Force majeure

Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.

11.2 Assignment and other dealings

(a) Business Success Marketing Ltd may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent.

(b) The Customer shall not, without the prior written consent of [company name], assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract.

11.3 Confidentiality

(a) Each party undertakes that it shall not at any time during the Contract, and for a period of five years after termination of the Contract, disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 11.3(b).

(b) Each party may disclose the other party’s confidential information:

(i) to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Contract. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause 11.3; and

(ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

(c) Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the Contract.

11.4 Entire agreement

11.5 This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

11.6 Variation

Business Success Marketing Ltd may revise these terms and conditions at any time and shall notify the Customer in any such event.

11.7 Waiver

A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default.

11.8 Severance

If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.

11.9 Notices

(a) Any notice given to a party under or in connection with this contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office.

(b) This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution. For the purposes of this clause, “writing” shall not include email.

11.10 Third parties

No one other than a party to the Contract shall have any right to enforce any of its terms.

11.11 Governing law

The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.

11.12 Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

11.13 Specification

Business Marketing & Internet Services

11.14 Third Party Services 

(a) If the Services include the management or arrangement of the provision of Third Party Services, Customer agrees and acknowledges that:

1. Supplier shall not be responsible for, and provides no warranty in relation to the provision, availability or quality of the Third Party Services;
2. Customer shall directly and without delay enter into any licence or other form of agreement required by the relevant third party relating to the provision of such Third Party Services and shall comply with the terms and conditions of such Third Party Agreement; and
3. Customer shall be responsible for and indemnify and keep indemnified and hold Supplier harmless against all and any Third Party Charges, together with any claims, losses damages, costs and expenses incurred by Supplier as a result of or in connection with any Third Party Agreement.

(b) Supplier and Customer may agree from time to time in writing:

1. A budget for Third Party Charges spend in relation to a particular Third Party Service; and/or
2. The hours during which the Third Party Service will be operational.

(c) In such circumstances set out in clause 2, Supplier shall use reasonable endeavours during Service Hours to monitor the relevant balance of such Third Party Charges and to bring any actual or potential overspend to the attention of Customer in writing PROVIDED THAT:

1. increased consumer browsing traffic; or
2. any such third party’s actions or amendments to the Third Party Service; or
3. otherwise; and

1. Supplier provides no guarantee that the Third Party Charges will not exceed any such budget whether as a result of:
2. Customer shall be ultimately responsible for reviewing and monitoring the level of Third Party Charges spend and liaising with the relevant third party in the event of any concerns relating to the level of such spend